Integration workflows
Navigate from an Autotask organization to an RMM site
Once the integration is enabled and Autotask organizations have been mapped to RMM sites in RMM, you can easily navigate from an Autotask organization to the linked site in RMM. Refer to Navigating from the Autotask organization to the RMM site.
Map discovered devices to a contact and contract
When Autotask is integrated with Datto RMM, Datto BCDR, or VSA 10, devices that are discovered by the RMM application appear in Autotask in real time. While RMM tracks technical data like memory and CPU, contract and billing information is only tracked in Autotask. On the Device Mapping page, you can assign a contact, billing contract, and for recurring service contracts, a service or bundle to the device, or set the device as Reviewed for Contract (which takes it off the mapping page).
Refer to Mapping discovered devices to a contact and contract.
View RMM alerts and devices on the Autotask dashboard
Two dashboard tabs are available to all users: RMM Alerts and RMM Devices.
- Click the + sign in the dashboard tab strip or click the dashboard icon and select Add New Tab.
- On the Add New Tab page, select Start with a copy of a system tab.
- Choose either RMM Alerts or RMM Devices.
On the Alerts tab, you will see widgets that display tickets that were generated from an alert, broken down by various metrics.
On the Devices tab, devices created from RMM devices are displayed.
- To find out how to add the RMM tabs to your dashboard, refer to Adding a tab.
- To open a list of all library widgets with descriptions, refer to The dashboard widgets library.
NOTE The widgets on the RMM tabs will only display data the user has permission to view.
Use RMM-specific attributes in Autotask workflow rules
There are a number of attributes available for use with RMM integrations. Refer to Workflow rule attributes, operators, and field types.
Use RMM tools in Autotask
Users for whom the Datto RMM Integration is enabled have access to a whole host of Datto RMM features right from Autotask. On both right-click and context menus, they will see a sub-menu called Datto RMM. It provides access to a number of RMM tools.
