The Advanced Datto BCDR Integration

About the Advanced Datto BCDR Integration

The integration between Datto BCDR and Autotask has been taken to the next level to make it easy to manage and monitor all aspects of your Datto BCDR solution right from Autotask.

The Advanced Datto BCDR Integration offers the following benefits:

  • Datto BCDR device alerts automatically generate alert tickets in Autotask.
  • Alert ticket fields are pre-populated based on the default Datto Alert ticket category settings, but alert settings can also be customized on a per-device basis.
  • The Datto Alerts and Datto Devices dashboard tabs provide useful metrics on your ticket backlog and Datto devices.
  • Datto BCDR devices can be mapped to Autotask organizations.

Setup

To get started, an Administrator must configure the integration in both the Datto Partner Portal and Autotask.

  1. The initial configuration tasks must be completed in Datto. For more information, refer to Configuring the Autotask integration in the Partner Portal.
  2. In Autotask, you must enable individual resources to use the integration. Refer to Resource permissions for the Advanced Datto BCDR Integration.

Integration features

Troubleshooting

BCDR to Autotask Integration troubleshooting