The internal Taskfire tickets list

PERMISSIONS  Autotask resources with access to Service Desk and the ticket's Line of Business, if any.

NAVIGATION  Left Navigation Menu > Service Desk > Internal Taskfire Tickets

If Taskfire is enabled for at least one client, you can view the internal Taskfire tickets that your Taskfire customers are working on.

To view internal Taskfire tickets:

  1. To open the page, use the path(s) in the Security and navigation section above.
  2. Go to Left Navigation Menu > Service Desk > Internal Taskfire Tickets.
  3. Optionally, select your search criteria.
  4. Click Search.

The search will return only non-complete tickets that have not been transferred to you. Transferred tickets will appear in their assigned queue in your Autotask instance.

  • Click a column header to sort the tickets by that column.
  • If the ticket is not in your Line of Business, the ticket number appears as plain text. Otherwise, it appears as a hyperlink. To view the ticket, click the ticket number link. The Ticket page for the ticket opens. Refer to Viewing an internal Taskfire ticket.
  • If there is a device associated with the ticket, you can view the item details by clicking the link in the Device column.
  • Click Preview to see a printable list of all internal Taskfire tickets, and the Export table data to Excel symbol to generate a CSV file.