TicketSecondaryResource
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.
This entity describes a secondary resource assigned to a Ticket. Secondary resources are different from the primary resource. A Ticket can have more than one Secondary Resource assigned, and can have secondary resources without a primary resource assigned.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
Entity Name: | TicketSecondaryResource |
Can Create: | |
Can Update: | |
Can Query: | |
Can Delete: | |
Can Have UDFs: |
Conditions and requirements
- The secondary resource cannot be the primary resource on the ticket
(TicketSecondaryResource.Resource ID cannot equal Ticket.AssignedResourceID). - ResourceID and RoleID must be an existing Resource/Role pair in Autotask.
Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
---|---|---|---|---|---|---|
id | ID | long | ||||
ResourceID | Resource ID | long | Resource | |||
RoleID | Role | long | Role | |||
TicketID | Task | long | Ticket |