TicketSecondaryResource

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.

This entity describes a secondary resource assigned to a Ticket. Secondary resources are different from the primary resource. A Ticket can have more than one Secondary Resource assigned, and can have secondary resources without a primary resource assigned.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: TicketSecondaryResource
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

  • The secondary resource cannot be the primary resource on the ticket
    (TicketSecondaryResource.Resource ID cannot equal Ticket.AssignedResourceID).
  • ResourceID and RoleID must be an existing Resource/Role pair in Autotask.
Field Name Label Datatype Read Only Is Required Reference Name Picklist
id ID long    
ResourceID Resource ID long   Resource  
RoleID Role long   Role  
TicketID Task long   Ticket