TicketCategoryFieldDefaults

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.

This entity describes the default settings for fields associated with the specified ticket category.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: TicketCategoryFieldDefaults
Can Create:  
Can Update:  
Can Query:
Can Delete:  
Can Have UDFs:  

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
BusinessDivisionSubdivisionID Business Division Subdivision ID integer   BusinessDivisionSubdivision  
Description Description string (8000)      
EstimatedHours Estimated Hours decimal      
id Ticket Category Field Defaults ID Int64    
IssueTypeID Issue Type ID integer    
Priority Priority integer    
PurchaseOrderNumber Purchase Order Number string (50)      
QueueID Queue ID integer    
Resolution Resolution string (8000)      
ServiceLevelAgreementID Service Level Agreement ID integer    
SourceID Source ID integer    
Status Status integer    
SubIssueTypeID Sub-Issue Type ID integer    
TicketCategoryID Ticket Category ID integer TicketCategory  
TicketTypeID Ticket Type ID integer    
Title Title string (255)      
WorkTypeID Work Type ID integer   AllocationCode •