Skill
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.
This entity describes a skill that can be associated with a Resource through the ResourceSkill entity. When assigning tickets via the API, the ResourceSkill entity provides information to assist in matching a Problem/Incident to resources with the proper skill level.
To access or update ResourceSkill data, the user logged into the API must have security level must include Resources/Users (HR) permission.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
Entity Name: | ResourceSkill |
Can Create: | |
Can Update: | |
Can Query: | |
Can Delete: | |
Can Have UDFs: |
Field definitions
The following table describes the standard Autotask field objects for this entity.
- To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
- For information on entity UDFs, use getUDFInfo().
- For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
- LT indicates Local Term.
For more information about fields marked as picklists, review our Understanding picklists article.
Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
---|---|---|---|---|---|---|
Active | Active | boolean | ||||
CategoryID | Category ID | long | ||||
Description | Description | string (2000) | ||||
id | Skill ID | long | ||||
Name | Name | string (100) |