Skill

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

This entity describes a skill that can be associated with a Resource through the ResourceSkill entity. When assigning tickets via the API, the ResourceSkill entity provides information to assist in matching a Problem/Incident to resources with the proper skill level.

To access or update ResourceSkill data, the user logged into the API must have security level must include Resources/Users (HR) permission.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ResourceSkill
Can Create:  
Can Update:  
Can Query:
Can Delete:  
Can Have UDFs:  

Field definitions

Field Name Label Datatype Read Only Is Required Reference Name Picklist
Active Active boolean    
CategoryID Category ID long  
Description Description string (2000)      
id Skill ID long    
Name Name string (100)