ServiceCallTaskResource
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.
NOTE This entity works in combination with the Service Call and Service Call-related entities. Before working with this entity, review the topic ServiceCall.
This entity describes an Autotask resource assigned to a task that is assigned to a service call. The service call task resource is the resource assigned to perform the task.
Users assign resources to a service call task through the Projects module or Dispatcher's Workshop. You can assign tasks to a service call through the Projects module, the Service Desk module, or Dispatcher's Workshop.
A ServiceCallTaskResource entity is associated with a ServiceCallTask entity and requires a ServiceCallTaskID value; for additional information, refer to ServiceCall.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
Entity Name: | ServiceCallTaskResource |
Can Create: | |
Can Update: | |
Can Query: | |
Can Delete: | |
Can Have UDFs: |
Conditions and requirements
General
- This entity will be read-only if the module with which it is associated is not active. For more information, refer to Activations.
- Only a resource that is a primary or secondary resource on ticket or task associated with a service call can be assigned to that service call.
- If a resource is disassociated from a ticket or task and that ticket or task was the resource's only association to the service call, then the resource must be disassociated from the service call.
- A resource can be disassociated from a service call. This will not disassociate the resource from the task or ticket on the service call.
The resource can be re-associated with the service call at any time, as long as the resource remains associated with a task or ticket on the service call.
- A service call with no associated tasks or tickets will have no associated resources.
- Any resource can create service calls and associate/disassociate tasks/tickets to service calls (there does not appear to be any restriction enforced in the UI).
Field definitions
The following table describes the standard Autotask field objects for this entity.
- To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
- For information on entity UDFs, use getUDFInfo().
- For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
- LT indicates Local Term.
For more information about fields marked as picklists, review our Understanding picklists article.
Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
---|---|---|---|---|---|---|
id | long | |||||
ResourceID | Resource ID | integer | Resource | |||
ServiceCallTaskID | Service Call Task ID | integer | ServiceCallTask |