ResourceServiceDeskRole

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

This entity describes the Resource - Service Desk Role association. Resource - Queue association no longer requires an assigned role. The Active, Default, and RoleID fields in the ResourceRoleQueue entity are now obsolete. Their role is now filled by those same fields in ResourceServiceDeskRole entity.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ResourceServiceDeskRole
Can Create:
Can Update:
Can Query:
Can Delete:  
Can Have UDFs:  

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
Active Active Boolean        
Default Default boolean        
id ID long    
ResourceID Resource ID integer Resource  
RoleID Role ID Integer   Role