TicketAdditionalInstalledProduct

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.

This entity describes one or more Autotask Assets (previously known as Assets) assigned to a Ticket, other than the primary Asset (Ticket.InstalledProductID). Assets are products that are associated with an Account entity. Autotask users manage assets through the CRM Module (CRM > Assets, or CRM > Accounts > Assets tab). A ticket can have additional assets even if there is no primary Asset.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: TicketAdditionalInstalledProduct
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

  • A ticket can have no more than 100 additional assets.
  • A Ticket can have additional assets without having a primary asset.
  • You cannot create an additional asset for an InstalledProductID that is the primary asset on the ticket (Ticket.InstalledProductID). The additional asset will be removed from the list.
  • You cannot create duplicate additional assets (same TicketID and InstalledProductID).
  • You cannot create additional assets if the InstalledProductID does not belong to the same account as the ticket.
  • You cannot create additional assets if the InstalledProductID is inactive or does not exist.

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
InstalledProductID {LT:InstalledProduct} ID integer   InstalledProduct  
id Ticket Additional Asset ID long    
TicketID Ticket ID integer   Ticket