TicketAdditionalContact

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.

This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.ContactID). Contacts must be associated with the ticket's Account (Ticket.AccountID). A ticket can have additional contacts even if there is no Ticket Contact.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: TicketAdditionalContact
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

  • A ticket can have no more than 30 additional contacts.
  • The same Contact cannot be both the Ticket Contact (Ticket.ContactID) and a Ticket Additional Contact.

If an Additional Ticket Contact is specified as the Contact Ticket for the associated Ticket, the Additional Ticket Contact will be removed from the list of additional contacts.

If the associated ticket's Ticket Contact is specified as an Additional Ticket Contact, a message warms that if the contact is added as an Additional Ticket Contact for the associated ticket, the contact will be cleared from the Ticket Contact field.

  • A Ticket can have one or more associated Additional Ticket Contacts without having a Ticket Contact.

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
ContactID Contact ID integer   Contact  
id ID Int64    
TicketID Ticket ID integer   Ticket