Allowlisting IP addresses
A number of Autotask activities require that your Autotask instance can communicate successfully, including:
- responses to API calls
- email notifications Autotask is sending on your behalf
- Active Directory integrations with LDAP
To ensure that you are able to receive email notifications from Autotask, we recommend that you add an SPF record to your domain and add Autotask IP addresses to your allowlist.
NOTE SPF records and allowlist entries might be managed by your provider. Due to the wide range of hosting and email solutions available, Datto cannot provide vendor-specific guidance about how to create allowlist and SPF entries. If you are unfamiliar with how to do so, contact your email or webhost for assistance and provide them with the information in this article.
Allowlisting applies to mail filters such as those used to filter spam. Active Directory integrations with LDAP also use IP ranges that you should allowlist.
Create an email SPF record (for email)
Some spam-filtering systems might classify the method Autotask uses to send email notifications as spoofing. To make sure notifications are delivered successfully, create an SPF record in your hosting solution's domain name system (DNS) for all domains that will send mail from the Autotask instance on your behalf. An example of an SPF record entry is:
EXAMPLE customerdomain.com. 18000 IN TXT "v=spf1 include:autotask.net ~all"
Configure DKIM authentication settings for domains used in Autotask
For a higher level of trust for outgoing emails, Autotask is supporting DomainKeys Identified Mail (DKIM) or Domain-based Message Authentication, Reporting & Conformance (DMARC). Refer to Managing Domain Settings.
Add Datto data centers and address ranges to your allowlist
If you know the name of the data center that hosts your Autotask instance, you only need to add its address range to your allowlist.
NOTE To ensure that your customers can receive notifications from Autotask, advise them to create the same allowlist entries.
Where am I hosted?
| Zone Name (Data Center) | Login URL | Time Zones /Description |
|---|---|---|
| Limited (PHL) | ww1.autotask.net | Selected customers in North America |
| Limited (LON) | ww17.autotask.net | Selected English-language customers in the UK |
| America East (PHL) | ww3.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America East 2 (PHL) | ww14.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America East 3 (PHL) | ww22.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America West (PHL) | ww5.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| America West 2 (PHL) | ww15.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| America West 3 (PHL) | ww24.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
|
America West 4 (PHL) |
ww25.autotask.net |
Central through Hawaii time zones, GMT - 6 through GMT -10 |
| UK (LON) | ww4.autotask.net | English-language international customers (except AU and NZ), GMT through GMT +12 |
| UK 2 (LON) | ww16.autotask.net | English-language international customers (except AU and NZ), GMT through GMT +12 |
|
UK 3 (LON) |
ww28.autotask.net |
English-language international customers (except AU and NZ), GMT through GMT +12 |
| Australia, New Zealand (PHL) | ww6.autotask.net | Australian and New Zealand customers |
|
Australia 2 (PHL) |
ww26.autotask.net |
Australian and New Zealand customers |
| DE 1 (MUC) | ww18.autotask.com | German-language customers in Germany, Austria and Switzerland |
| EU 1 (MUC) | ww19.autotask.com | English-language customers who prefer to have their data located in Europe |
| Spain, Latin America (PHL) | ww12.autotask.net | Spanish-language customers in Spain and Latin America |
What is my hosting address?
NOTE We have provided each data center's address in three formats for maximum compatibility with your vendor's spam filter solution. Regardless of the format, the same range of IP addresses is represented. You only need to enter one address per data center.
| Data center | IP Range | CIDR Range | IP/Subnet Mask |
|---|---|---|---|
| London (LON) | 139.28.145.128 – 139.28.145.191 | 139.28.145.128/26 | 139.28.145.128 255.255.255.192 |
| Munich (MUC) | 185.217.59.1 – 185.217.59.254 |
185.217.59.0/24 |
185.217.59.0 255.255.255.0 |
| Philadelphia (PHL) | 8.34.161.1 – 8.34.161.254 | 8.34.161.0/24 | 8.34.161.0 255.255.255.0 |
