Attribute names beginning with "Q", "R" or "S"

QRS

  Attribute Name Available in Entity Operators Field Type Available Values
Q Queue Name Ticket Equal to
Not equal to
Changed
Changed to
Changed from
In list
Not in list
Is empty
Is not empty
Drop-down selector Drop-down with queues
And None - for use with Changed from or Changed to operators only
None allows a rule to fire when the Primary Resource changes from no resource assigned, or changes to no resource assigned
If operator is Changed to or Changed from, the value None is available.

Operators Is empty, Is not empty
Is empty selection allows a rule to fire when a ticket has no queue assigned. Is not empty allows a rule to fire when any queue is assigned.

R RAM (GB) (Datto) Device Greater than
Less than
Greater than or equal to
Less than or equal to
Numeric  
 

Rating

Opportunity Rating

Opportunity

Quote

Equal to
Not equal to
In list
Not in list

Opportunity only:
Changed
Changed to
Changed from

Drop-down selector Hot
Warm
Cold
  Reference Name Device Equal to
Contains
Changed
Is empty
Is not empty
Text  
  Reference Number Device Equal to
Contains
Changed
Is empty
Is not empty
Text  

 

Registrar (Domain)

Device Equal to
Not equal to
In list
Not in list
Drop-down selector

List of all domains already in your Autotask instance

 

Registrar URL (Domain)

Device Equal to
Less than
In list
Not in list
Drop-down selector

List of all domain URLs already in your Autotask instance

  Remote IP Address (Datto) Device Equal to
Contains
Text  
  Reported By Ticket Equal to
Contains
Text Text entry field
Reported By is the same as Ticket Contact. The workflow rule compares the entered text to the Ticket Contact and will fire if there is a match.
  Request Type Ticket Equal to
Not equal to
In list
Not in list
Drop-down selector All active Client Portal service request types, plus the current selection even if it is inactive.

S

Secondary Resources (additive only) (updates only)

Ticket

Equal to

 

Multi-select (Ctrl + Click) up to 50 unique active Resource + Role combinations. The same resource cannot be selected more than once, and is not added if they are already the primary resource.

If the addition of all valid secondary resources would cause the total secondary resources associated with the ticket to exceed 50, then no secondary resources will be added.

IMPORTANT  Secondary resources will be added even if they are excluded by the ticket category.

IMPORTANT  Co-managing users are subject to the visibility rules of the organization and ticket.

  Serial Number Device Equal to
Contains
Changed
Is empty
Is not empty
Text  
  Serial Number (Datto) Device Equal to
Contains
Text  

 

Serial Number (SSL)

Device

Equal to
Contains

Text

 

  Service Level Agreement Devices
Contract
Ticket
Equal to
Not equal to
Changed
Changed to
Changed from
In list
Not in list

Device and Contract also:
Is empty
Is not empty
Drop-down selector All service level agreements created in Managing service level agreements, sorted alphabetically.

 

Signature Algorithm (SSL)

Device

Equal to

Not equal to

In list

Not in list

Drop-down selector

 

  Service Pack (RMM) Device Equal to
Not equal to
In list
Not in list
Changed
Changed to
Changed from
Is empty
Is not empty
Drop-down selector Service packs available for selection from Datto RMM.
  Service Thermometer Temperature Ticket Equal to
Greater than
Less than
Greater than or equal to
Less than or equal to
Is empty
Is not empty
Numeric  
  SNMP Contact (RMM) Device Equal to
Contains
Is empty
Is not empty
Text  
  SNMP Location (RMM) Device Equal to
Contains
Is empty
Is not empty
Text  

 

SSL Source

Device

Equal to

Contains

Text

 

  Source Ticket Equal to
Not equal to
Changed
Changed to
Changed from
In list
Not in list
Drop-down selector Sources

Inactive sources listed in gray
 

Stage

Opportunity Stage

Opportunity

Quote

Equal to
Not equal to
In list
Not in list

Opportunity only:
Changed
Changed to
Changed from

Drop-down selector Stages
 

Start Date

Opportunity (Updates only) Equal to
Greater than
Greater than or equal to
Less than
Less than or equal to
Changed
Numeric

Numeric entry field, plus the following options:

Business Day(s) from Current Time
Business Day(s) from Start Date
Calendar Day(s) from Current Time
Calendar Day(s) from Start Date

  Status Device
Contract
Equal to
Not equal to
Changed
Changed to
Changed from
Drop-down selector Available values:
Active
Inactive
  Status Opportunity
Project
Task
Ticket
Equal to
Not equal to
Changed
Changed to
Changed from
In list
Not in list
Drop-down selector List of active statuses configured for the entity

When the Opportunity status is Changed from anything besides Closed or Implemented to a status of Closed or Implemented, and no Close Date was previously set, the system Close Date is set automatically.
  Storage GB (RMM) Device Equal to
Greater than
Less than
Greater than or equal to
Less than or equal to
Changed
Changed to
Changed from
Is empty
Is not empty
Numeric Numeric
  Sub-Issue Type (includes Issue Type) Ticket Equal to
Not equal to
Changed
Changed to
Changed from
In list
Not in list
Drop-down selector Sub-issue types