Setting up the third party application add ticket email message

To ensure reliable creation of Autotask tickets, third-party applications must append a properly populated and formatted XML token to the end of the email body. The email message is created by the third-party application from templates within that application. The Add Ticket Email Service (ATES) API uses the information in the XML token, along with the service information contained in the email, to create a ticket.

NOTE   To automatically create Autotask tickets using ATES, third-party applications must submit emails to addticket@autotask.net (for customers in the UK data center, to addticket@uk.autotask.net and for customers in the German datacenter, addticket@eu.autotask.net).