Configuring SSO for Azure AD and Entra ID

This topic provides vendor-specific information about how to configure the Autotask integration with Microsoft Azure Active Directory. For general instructions, refer to Configuring Single Sign-On (OpenID Connect).

The following steps duplicate the configuration used by our developers to enable successful use of Azure AD and Entra ID with Autotask's Single Sign-On (Open ID Connect). We cannot anticipate every customer's unique Azure AD / Entra ID configurations, or software updates released by Microsoft. If you receive errors after following the configuration steps below, please contact Kaseya Helpdesk.

To configure the integration, Autotask and Azure must be open at the same time, and you must be logged in to both Autotask and portal.azure.com or https://entra.microsoft.com as an administrator.