Character limits of text fields

Text fields in Autotask allow a finite number of characters to be entered. Here is a list of those character limits, grouped by related entities and sorted by entity name.

Entity Field Label Character Count
Checklist Library Description 500
Checklist Library Name 100
Checklist Library Checklist Item Name 600
Entity Field Label Character Count
Contract Contract Name 100
Contract Contract Number 50
Contract Description 2000
Contract External Contract Number 50
Contract Purchase Order Number 50
ContractBillingRule InvoiceDescription 500
Contract Block Invoice Number 50
Contract Block Payment Number 50
Contract Charge Description 2000
Contract Charge Notes 2000
Contract Charge Internal Purchase Order Number 50
Contract Charge Name 100
Contract Charge

Purchase Order Number

 50
Contract Exclusion Set Description 500
Contract Exclusion Set Name 100
Contract Milestone Description 250
Contract Milestone Title 100
Contract Note Description 8000
Contract Note Title 250
Contract Retainer Payment Number 50
Contract Service Internal Description 100
Contract Service Invoice Description 1000
Contract Ticket Purchase Payment Number 50
Service Description 400
Service Invoice Description 1000
Service Name 1000
Service Bundle Description 200
Service Bundle Invoice Description 1000
Service Bundle Name 150
Entity Field Label Character Count
Department Description 1000
Department Name 100
Department Number 50
Role Description 2000
Role Name 1000

While the default term used in Autotask is Device, the name of the entity is Installed Product. In your Autotask instance, it may display as Asset, Configuration Item, Device, Installed Asset or Installed Product. Refer to Selecting a currency and local terms and symbols

Entity Field Label Character Count
Installed Product Location 100
Installed Product Notes 5000
Installed Product Reference Number 100
Installed Product Reference Name 200
Installed Product Serial Number 100

Installed Product

 Vendor Invoice Number 50
Entity Field Label Character Count
Expense Item Description 128
Expense Item Entertainment Location 128
Expense Item From 128
Expense Item

Purchase Order Number

 50
Expense Item To 128
Expense Report Name 100
Expense Report Rejection Reason 2048
Entity Field Label Character Count
Inventory Locations Inventory Location Name 50
Inventory Products Bin 50
Inventory Products Inventory Reference Number 50

Inventory Stocked Items

Serial Number

50
Inventory Stocked Items Vendor Invoice Number 50
Entity Field Label Character Count
Billing Code Description 500
Billing Code Number 100
Billing Code Name 200
Billing Item Description 2000
Invoice Comments 4000
Invoice Invoice Number 100
Invoice Order Number 20
Invoice Tax Region Name

200
Tax Tax Name 100
Tax Category Description 200
Tax Category Name 200
Tax Region Text 200
Entity Field Label Character Count
Opportunity Barriers 500
Opportunity Help Needed 500
Opportunity Market 500
Opportunity Next Step 500
Opportunity Name 128
Opportunity Description 8000
Opportunity Loss Reason Detail 50
Opportunity Win Reason Detail 50
Quote Comment 1000
Quote Description 2000
Quote External Approval Response Signature 250
Quote External Quote Number 50
Quote Name 100
Quote

Purchase Order Number

 50
Quote Item Name 1000
Shipping Type Description 2000
Shipping Type Name

100

While the default term used in Autotask is Organization, the name of the entity is Account. In your Autotask instance, it may display as Account, Business Unit, Client, Company, Customer, Organization,or Site. Refer to Selecting a currency and local terms and symbols

The default name for the Business Division entity is Division, and for the Business Subdivision entity is Line of Business. Your Autotask instance may use a different display name. Refer to Setting up organizational structure.

Entity Field Label Character Count
Account Account Name 100
Account Account Number 50
Account Additional Address Information 100
Account Address 1 150
Account Address 2 150
Account Alternate Phone 1 25
Account Alternate Phone 2 25
Account Bill To Additional Address Information 100
Account Bill To Address 1 150
Account Bill To Address 2 150
Account Bill To Attention 50
Account Bill To City 50
Account Bill To State 128
Account Bill To Zip Code 50
Account City 50
Account Country 100
Account Fax 25
Account Phone 25
Account Postal Code 30
Account SIC Code 32
Account State 50
Account Stock Market 10
Account Stock Symbol 10
Account Tax ID 50
Account Web Address 255
Account Alert Alert Text 8000
Account Location Location 100
Account Note Name 128
Account Note Note 32000
Account To Do Activity Description 3200
Action Type Name 32
Appointment Description 8000
Business Division Description 400
Business Division Name 50
Business Subdivision Description 400
Business Subdivision Name 50
Classification Icon Description 100
Classification Icon Name 35
Client Portal User Password 50
Client Portal User User Name 200
Contact Additional Address Information 100
Contact Address Line 128
Contact Address Line 1 128
Contact Alternate Phone 32
Contact City 32
Contact Country 100
Contact EMail Address 50
Contact Extension 10
Contact External ID 50
Contact Facebook URL 200
Contact Fax Number 25
Contact First Name 20
Contact Last Name 20
Contact LinkedIn URL 200
Contact Middle Name 50
Contact Mobile Phone 25
Contact Phone 25
Contact State 40
Contact Title 50
Contact Twitter URL 200
Contact Zip Code 16
Contact Alert Alert Text 8000
Contact Group Contact Group Name

100
Entity Field Label Character Count
Product Description 8000
Product External Product ID 50
Product Link 500
Product Manufacturer Name 100
Product Manufacturer Product Name 50
Product Name 1000
Product SKU 50
Product Vendor Product Number 50
Entity Field Label Character Count
Phase Description 8000
Phase External ID 50
Phase Title 255
Project Description 8000
Project External Project Number 50
Project Project Name 100
Project Project Number 50
Project

Purchase Order Number

 50
Project Status Detail 2000
Project Charge Internal Purchase Order Number 50
Project Charge Name 100
Project Charge Notes 2000
Project Charge

Purchase Order Number

 50
Project Note Description 3200
Project Note Description (via CLEP) 8000
Project Note Title 250
Task Description 8000
Task External ID 50
Task

Purchase Order Number

 50
Task Task Number 50
Task Title 255
Task Note Description 32000
Task Note Title 250
Entity Field Label Character Count
Purchase Order External PO Number 50
Purchase Order Fax 25
Purchase Order General Memo 4000
Purchase Order Phone 25
Purchase Order Ship To Address 1 128
Purchase Order Ship To Address 2 128
Purchase Order Ship To City 30
Purchase Order Ship To Name 100
Purchase Order Ship To Postal Code 10
Purchase Order Ship To State 25
Purchase Order Vendor Invoice Number 50
Entity Field Label Character Count
  Account Name 41
  Invoice Address 41
  Invoice City 31
  Invoice Country 31
  Invoice Item Names 31
  Invoice Line Description 4000
  Invoice State 21
  Invoice Zip 13
  Item Name 31
  Memo 4000
Entity Field Label Character Count
Services Catalog Number/Part Number 50
Services Description 200
Services External Service Bundle ID 50
Services Internal Service Bundle ID 50
Services Invoice Description 1000
Services Manufacturer/Service Provider 100
Services Manufacturer/Service Provider Product Number 50
Services Name 150
Services Service Bundle Link (URL) 500
Services Service Bundle SKU 50
Entity Field Label Character Count
Services Catalog Number/Part Number 50
Services Description 400
Services External Service ID 50
Services Internal Service ID 50
Services Invoice Description 1000
Services Manufacturer/Service Provider 100
Services Manufacturer/Service Provider Product Number 50
Services Name 150
Services Service Link (URL) 500
Services Service SKU 50
Entity Field Label Character Count
Subscription Description 2000
Subscription Name 100
Entity Field Label Character Count
Ticket Change Info Field (Each) 8000
Ticket Description 8000
Ticket External ID 50
Ticket

Purchase Order Number

 50
Ticket Resolution 32000
Ticket TicketNumber 50
Ticket Title 255
Ticket Change Request Approval Approve Reject Note 2000
Ticket Charge Product Description 8000
Ticket Charge Internal Purchase Order Number 50
Ticket Charge Name 100
Ticket Charge

Purchase Order Number

 50
Ticket Note Description 32000
Ticket Note Title 250
Entity Field Label Character Count
Time Entry Internal Notes 32000
Time Entry Summary Notes 32000
Attachment Full Path 255
Attachment Title 255
Entity Field Label Character Count
UDF Name 45
UDF Description 128
UDF Merge Variable Name 100
UDF Multi Line Text 32000
UDF Single Line Text 32000
Entity Field Label Character Count
Workflow Rules Description 2000