ServiceCallTicket

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

NOTE  This entity works in combination with the Service Call and Service Call-related entities. Before working with this entity, review the topic ServiceCall.

The ServiceCallTicket entity describes an Autotask ticket assigned to a service call. Service calls are instances of time scheduled to perform work for a service request. A ticket associated with a service call describes work that must be performed during the scheduled time.

You create Tickets through the Service Desk module or by clicking the New Service Request button in the sub-navigation menu. You associate tickets to a service call when you create the service call, through the Service Desk module, or through Dispatcher's Workshop.

A ServiceCallTicket entity is associated with a ServiceCall entity and requires a ServiceCallID value; for additional information, refer to ServiceCall.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ServiceCallTicket
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

General

  • This entity will be read-only if the module with which it is associated is not active. For more information, refer to Activations.
  • All tasks and tickets associated with a service call must be for the same account. There are no parent/child account loopholes.
  • A single task or ticket can be associated with multiple service calls at the same time.
  • Any resource can create service calls and associate/disassociate tasks/tickets to service calls.
  • API will respect the system setting "Automatically complete service calls when completing the last non-complete task or ticket associated with the service call" . When this rule is enabled and the last open ticket associated with the service call is set to complete, the service call is set to complete.

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist

CreateDateTime

Create Date Time

datetime

 

 

 

CreatedByResourceId

Created By Resource ID

integer

 

Resource

 
id Service Call Ticket ID long    
ServiceCallID Service Call ID integer   ServiceCall  
TicketID Ticket ID integer   Ticket