The Datto Network Manager Integration
About the Datto Network Manager Integration
The integration between Datto Network Manager and Autotask has two main functions:
- With the appropriate configuration, alerts generated in Datto Network Manager will create tickets in Autotask. Refer to Creating ticket alerts from Datto Network Manager.
- With the appropriate configuration, devices in Datto Network Manager will create devices in Autotask and continue to update those devices as long as the integration remains active. Refer to Creating and managing devices from Datto Network Manager.
You do not have to use both functions of the integration. You can set up the integration to generate tickets from alerts, or to create and manage devices, or both. Some elements of the configuration are done in Autotask, but the majority of the configuration steps will be completed in Datto Network Manager. For more information on the steps in Datto Network Manager, refer to Configuring the Datto Networking Autotask integration in the Datto Networking online help.
How to set up the integration . . .